You can return any item purchased in shü within 14 days from the date of delivery of the order. Find out how:

1. Fill in the online Return Form

2. Return the merchandise in its original condition, including all kinds of labels and packaging

3. Prepare the package and writes the return code (or any other solid or rigid box cardboard) on old data handling.

4. Program your collection online or by phone package: our carrier will collect the package where you want it or deposit it in the Kiala point of your choice

The reimbursement will be for the price of products that you have decided to return.

Only carry out the reimbursement of items returned correctly. If your return does not meet the required conditions, we will send the package back.

All returns must be sent from the same country from which the purchase was made, due to restrictions on the goods.

5. The items that have been purchased on request and / or have been customized can not be returned.

6. In accordance with the Law of the Retail Trade as well as regulated by Community legislation (Directive 97/7 / EC), will not accept returns on sales of goods that can be reproduced or copied easily and immediately. The return of any goods will require the agreement of both parties. Shü reserves the right to demand compensation to offset any damage to the goods, as well as to recover the direct costs incurred for the return.

7. Si want a change of size, color or alternative items, you must place a new order.



Normally, we accept returns within 3 working days of arrival to our warehouse. Depending on the workload this period may be up to 7 working days. Once the return is accepted, immediately we request a refund and send you an e-mail confirmation.


The time required to process the refund may vary depending on the payment method used:

Credit Card: our bank will refund you within 30 working days from the time you receive the e-mail confirmation of acceptance of the return. The time taken to return the credit to your account depends on the issuing of your credit card company.

PayPal will see the refund on your PayPal account within 24 hours from the time you receive the e-mail confirmation of acceptance of the return.